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FAQ

Holidays in Austria

Home » Essentials » FAQ

What is AdventureAustria?

AdventureAustria is a small, independent travel agency based in Austria. We specialise in organised group activity holidays in Austria, in the region where we are based. We are English but have been living and working in Austria since 2008. AdventureAustria is registered in Austria.

Where are you located?

We are located on the south side of the Alps in the beautiful Tyrolean town of Lienz in the south of Austria close to the border with Italy.

Where is the nearest airport?

Closest airports include Klagenfurt, Innsbruck, Salzburg, Trieste and Munich. Find out more about travel to Austria.

Do you book flights?

No – we do not book flights for our guests at this time. We do organise holidays in Austria. We are happy to consult and advise you which flights to book, who flies where, best connections, best prices etc.

I've never heard of Lienz - how come?

Good question! Lienz is an undiscovered winter and summer paradise with an abundance of natural beauty, great weather and fantastic outdoor recreation possibilities. Perhaps the Brits have yet to discover the region!

Why should I use AdventureAustria?

Firstly – the region boasts an amazing location and scenery with much lower levels of tourism seen elsewhere in the Alps.

Secondly – the AdventureAustria idea was born through our passion and love of the area we live in and wanting to share it with like minded people.

Thirdly – we love doing outdoor activities in the region ourselves!

Fourthly – we pride ourselves on giving a first class, personal and friendly service and offering guests a bespoke holiday solution based on their individual needs.

Do you offer holidays to the whole of Austria?

We are relatively new and mainly specialise in holidays and events in the region where we are based. We do offer a small number of excursions to other parts of Austria and will continue to expand as we go forwards.

What type of guests do you have?

All types! You don’t need to be an extreme sports person to enjoy one of our holidays! We have young and old, active and less active guests. The only similarities are that all guests enjoy the natural surroundings and being somewhere ‘different’ in a place they’ve not heard of before.

What is a multi activity holiday?

A multi activity holiday is simply a term for an active holiday involving a number of different activities (usually outdoors). For a list of activities – click here

Do I have to do activities and sport?

Of course not! We simply offer so many activities because there is so much available here! A package will normally be worked out with the organiser of your group which will include the appropriate amount of activities for your requirements. For guests not wanting to take part in any activities, we would be happy to organise and book a holiday without activities.

I don't belong to a group - can I book through you anyway?

Of course! We mainly specialise in group holidays to Austria. It is possible to book through us if you are travelling alone or as a couple or family, but we may not be able to achieve the prices we normally do and some activities may require minimum numbers. However we can certainly help you! We also host our own holidays for singles and couples from time to time meaning you could join other guests in forming a larger group.

Do you have minimum numbers?

For the majority of our holidays to Austria and events we do have minimum numbers which vary from small to large. See our holidays for more details. It is still possible to book through us if you are unable to achieve the minimum number, but prices could be higher and not all activities would be available to very small groups.

I can't find what I'm looking for - can you create a holiday for me?

Absolutely! We have a number of suggested holiday packages on this website but the majority of holidays are nearly always bespoke and tailor made to each guest.

Do you offer ski holidays to Austria?

Yes we do! We have two small but excellent ski resorts in the town of Lienz where we are based suitable for beginners and intermediate skiers. For more advanced skiers we have 5 other resorts just a short drive away. See our ski guide for more details.

Do you do corporate events?

Yes we do! Our location makes a great setting for a corporate event such as teambuilding, reward, incentive, seminar etc. The hospitality, food, accommodation and meeting facilities are excellent. We could also be your event manager for your event.

What type of accommodation do you use?

We work with many different types of accommodation from camping sites right up to to 5 star hotels. Invariably it will come down to your requirements and the budget available. We have good relationships with all the hotels we work with and all have excellent feedback from our guests.

What do I need to bring?

That depends on the time of year you are visiting and the types of activities included within your package. For the activities undertaken, you will be supplied with the equipment. As a rule we generally do not supply clothing. We will always confirm with you during the booking stage what’s included and inform you as to what guests should bring along themselves.

What's included and what's not included?

All holiday packages have a brief description of what’s included. For tailor made bespoke holidays, you will receive a written proposal outlining what’s included and what’s not included. Our packages tend to include transport, accommodation and activities. We do not book flights for guests at this time.

Are you insured?

Yes we are! We are insured for public liability and all of the suppliers that we use for activities are registered and insured themselves. However this will not cover you in the case of an accident, loss of belongings, cancellation due to weather etc. WE STONGLEY RECOMMEND THAT ALL GUESTS TAKE OUT THEIR OWN PERSONAL ACCIDENT AND HOLIDAY INSURANCE making sure that cover includes their intended activities.

What if I have an accident on holiday?

We are blessed that we have very few serious accidents due to the very professional companies and instructors that we work with. As with all holidays, an accident can happen at any time whether doing a sporting activity or not. WE STRONGLEY RECOMMEND THAT ALL GUESTS TAKE OUT THEIR OWN PERSONAL ACCIDENT AND HOLIDAY INSURANCE making sure that cover includes their intended activities. If you’re a UK resident, the EHIC will give you reduced cost or free state-provided medical treatment in European member states.

How can I pay?

By bank transfer using an IBAN and BIC number. We also accept all major credit and debit cards through Paypal UK (charges may apply). Our prices are in Euros. Don’t forget transfer costs and exchange rates will also apply which are not included within our prices.

Do I need to pay a deposit?

Yes ! After final confirmation and when you are ready to book, a 10% deposit of the total package price will be required. We require this as we need to book holiday packages – hotels, transport and activities on your behalf. The full and final payment is required 2 weeks before departure.

When do you require full payment?

We require full payment 2 weeks before the holiday departure date. Extra spontaneous activities or excursions can be booked during your holiday and therefore be paid on an ad hock basis during your stay.

Can I pay using English Sterling?

Under special circumstances, it may be possible to pay for your holiday using English Sterling. However we would add transfer fees and exchange rates which would of course always be agreed with you first.

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